Refund Policy

Return and Refund Policy
Last updated: May 2, 2020

Thanks for shopping at Clarissimi operated by Clarissimi.

If for any reason you are not completely satisfied with a purchase, we invite you to review our refunds and returns policy.

The following terms and conditions apply to all products that you have purchased from us.

Interpretation and Definitions
The words whose initial letter is capitalized have meanings defined under the following conditions.

The following definitions have the same meaning regardless of whether they appear in the singular or plural.

For the purposes of this return and refund policy:

You mean the person who accesses or uses the Service, or the company, or other legal entity on whose behalf such person accesses or uses the Service, as applicable.
Company (referred to in this agreement as "the company", "we", "us" or "us") refers to Clarissimi, Nieuweweg 9 8051EA Hattem.
Service refers to the website.
Website refers to Clarissimi, accessible via
Goods refer to the items offered for sale on the Service.
Orders signify a request from you to purchase goods from us.
Your cancellation rights for orders
You have the right to cancel your order within 14 days without giving any reason.

The deadline for canceling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By e-mail:
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same payment method that you used for the order and you will not be charged for any such refund.

Conditions for returns
In order for the goods to be eligible for return, please ensure that:

The goods were purchased within the last 14 days
The goods are in the original packaging
The following goods cannot be returned:

The delivery of goods to your specifications or clearly personalized.
The delivery of goods which by their nature are not suitable for return, deteriorates rapidly or when the expiry date has passed.
The delivery of goods that are not suitable for return for health or hygiene reasons and that have been sealed after delivery.
The delivery of goods which, by their nature, are inseparably mixed with other items after delivery.
We reserve the right to refuse returns of merchandise that do not meet the above return conditions in our sole discretion.

Only normal priced goods can be refunded. Unfortunately, goods for sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.

Return of goods
You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:

Nieuweweg 9 8051EA Hattem The Netherlands

We cannot be held responsible for goods that are damaged or lost on return. That is why we recommend an insured and traceable postal service. We cannot issue refunds without actual receipt of the goods or proof of return delivery received.

If the goods were marked as a gift when purchased and then shipped directly to you, you will receive credit for the value of your return. Once the returned product has been received, you will receive a gift voucher.

If the goods were not marked as a gift at the time of purchase, or if the giver had sent the order to himself to give it to you later, we will send the refund to the giver.

Please contact us
If you have any questions about our returns and refunds policy, please contact us:

By e-mail: